Privacy Act 1988 (Cth)
Protection of your personal information that we collect is very important to us. This policy sets out how we handle any personal information we collect or receive about you.
Our personal information handling practices
What is personal information?
We use the definition of personal information contained in s 6(1) of the Privacy Act. It states that personal information is 'information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion'.
Collection of personal information
We try to collect personal information directly from the individual.
We only collect personal information for purposes which are directly related to our activities and only when it is necessary for or directly related to such purposes. These purposes include:
- To provide you with information you have enquired about
- To provide you with goods you have purchased
- To provide you with services you have purchased
- When you ask to be on an email or mailing list so that we can send you information about our activities and/or publications
- For normal communication processes when we might email you, text you or phone you
We may choose to collect any personal information available while browsing our website. Our internet service provider may take record of your visit and may log the following information:
- Your server address
- Your top level domain name (for example .com, .gov, .org, .au, etc)
- The pages you accessed and documents downloaded
- The date and time of your visit to our site
- Whether you have visited our site before
- The previous site you visited, and
- The type of browser being used. We do not identify you or your browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider's server logs.
Use and disclosure of your personal information
We disclose personal information to third parties. We only use personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our activities, and we do not give it to other organisations or anyone else unless one of the following applies:
- You have consented
- You would reasonably expect, or have been told, that information of that kind is usually passed to those individuals or organisations so that, for example, your purchase can be sent to you by a postal service or delivery organisation
- It is required or authorised by law
- It is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
We take steps to ensure that the personal information we collect is accurate, up to date and complete. These steps include maintaining and updating personal information when we are advised by you that your personal information has changed.
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. These steps include password protection for electronic files, encryption, securing paper files in locked cabinets and physical access restrictions.
If you choose to join our email lists, complete online forms or lodge enquiries, your contact details are stored on password-protected databases.
Deletion of data and unsubscribing
When you cease to be a member of our website, we may choose to retain and/or remain the owner of any personal information and intellectual property. You may choose to opt out of further contact from us by sending us an email containing the word 'unsubscribe' in the title of the email.
Access and correction
If you wish to request access to the personal information we hold about you, or request that we change that personal information, we will allow access or make the changes unless we consider that there is a sound reason to withhold the information under relevant law such as the Privacy Act, Freedom of Information Act 1982 (Cth) (FOI Act) or other relevant information.
You can obtain further information about how to request access or changes to the information we hold about you by contacting us (see details below).
How to contact us